Privacy Policy

At ARZO Lifestyle LLP, accessible from https://arzo.co.in, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by https://arzo.co.in/ and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at wecare@arzo.co.in

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in https://arzo.co.in/. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

 How we use use your information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website.
• Improve, personalize, and expand our website.
• Understand and analyze how you use our website.
• Develop new products, services, features, and functionality.
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.
• Send you emails.
• Find and prevent fraud.

Exchange & Return Policy

If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns or exchanges within 7 days of delivery/purchase of your order. You can return your product for store credit, or you can exchange with a different product. Please note the following exceptions to our return and exchange policy:

• Discounted items, Items on Offer, Items sold during SALE/Events/Exhibitions cannot be returned or exchanged.
• Returned items must have tags still on and be returned in original packaging along with the original Invoice.
• Returned items should not be damaged in any ways.
• Seasonal and Occasional items will not be returned or exchanged.
• Returns that do not meet our policy will not be accepted and will be sent back to the customer.
• Cost of returns, if any has to be borne by the customer.
• In case the item received by us is damaged or used we will sent it back to the customer and the cost of delivery will have to be borne by the customer.

To initiate a return or exchange, please complete the following steps:

For sales made Online

• Login to our portal using your email address and order ID.
• Choose the products you wish to return or exchange from your order.
• Print your prepaid shipping label that you will receive by email.
• Send all items back to us using the label provided.

For sales made Offline

• Send details on Customer Care WhatsApp No – Purchase No, Image of the product, Reason for Exchange or Return.
• Post evaluation we will send you the confirmation for Exchange or Return.
• Post confirmation the product can be brought to us for exchange or return.

 Additional Information:

• Store Credit must be used within 3 months from the date of issue.
• Any shipping charges to & fro need to be paid by the customer.

Shipping Policy

Shipping Time:-

Depends on the availability of the product in stock. Usually between 24-72 Hours any product is dispatched from our office.  It takes 5-7 working days to deliver the product in India. It takes 2-4 weeks to deliver the product in India.

Shipping charges in india:-

FREE for orders above Rs 5000/- in India.

Shipping charges Globally:-

Currently we are Shipping to the countries mentioned below:-

• USA
• Canada
• UK
• Europe

Orders above Rs 20000/- no shipping charges.

Orders that are shipped to countries outside of India may be subject to import taxes, customs duties and fees levied by the destination country. All additional charges for clearance must be borne by the customer.

Delivery Charges as per the delivery partner.

Shipping Partners:-

To ensure safe and timely delivery, we only use reputed courier service providers for e.g Shiprocket, DHL, Blue Dart and Fedex. We will email you a tracking number as soon as your items is shipped.

Shipping Partners:-

We individually wrap each item of the order with our signature ARZO Butter Paper wrapping. Utmost care is taken during the packaging for a hassle free delivery.

Terms and Conditions of Use

1. Terms

By accessing this Website, accessible from https://arzo.co.in/, you are agreeing to be bound by these Website Terms and Conditions of Use and agree that you are responsible for the agreement with applicable local laws. If you disagree with any of these terms, you are prohibited from accessing this site. The brand and Website are protected by copyright and trade mark law.

2. Use of License

Permission is granted to temporarily viewing and buying of the products on Arzo Lifestyle ‘s Website for personal, non-commercial purpose only. This is the grant of a license, not a transfer of title, and under this license you may not:

• Use the materials/products/images for any commercial purpose or for any public display.
• Use any name/content or other proprietary information.
• Transferring the materials/products/information to another person or “mirror” the materials on any other server.

This will let Arzo Lifestyle to terminate upon violations of any of these restrictions. Upon termination, your viewing right will also be terminated and you should destroy any downloaded materials in your possession whether it is printed or electronic format.

3. Disclaimer

All the materials on Arzo Lifestyle ’s Website are provided “as is”. Arzo Lifestyle makes no warranties, may it be expressed or implied, therefore negates all other warranties. Furthermore, Arzo Lifestyle does not make any representations concerning the accuracy or reliability of the use of the materials on its Website or otherwise relating to such materials or any sites linked to this Website.

4. Limitations

Arzo Lifestyle or its suppliers will not be hold accountable for any damages that will arise with the use or inability to use the materials on Arzo Lifestyle ’s Website, even if Arzo Lifestyle or an authorize representative of this Website has been notified, orally or written, of the possibility of such damage. Some jurisdiction does not allow limitations on implied warranties or limitations of liability for incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on Arzo Lifestyle ’s Website may include technical, typographical, or photographic errors. Arzo Lifestyle will not promise that any of the materials in this Website are accurate, complete, or current. Arzo Lifestyle may change the materials contained on its Website at any time without notice. Arzo Lifestyle does not make any commitment to update the materials either.

6. Links

Arzo Lifestyle has not reviewed all of the sites linked to its Website and is not responsible for the contents of any such linked site. The presence of any link does not imply endorsement by Arzo Lifestyle of the site. The use of any linked website is at the user’s own risk.

7. Site Terms of Use Modifications

Arzo Lifestyle may revise these Terms of Use for its Website at any time without prior notice. By using this Website, you are agreeing to be bound by the current version of these Terms and Conditions of Use.

8. Your Privacy

Please read our Privacy Policy. 

7. Governing Law

These terms shall be governed by and construed in accordance with the laws of INDIA. You agree as we do, to submit to the exclusive jurisdiction of the courts at LUDHIANA.